Returns & Exchanges
At relaxusprofessional.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.
Return Policy
You may return most unused and unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in its original condition, with all tags and packaging intact.
Exchanges
If you need a different size or color, we’ll gladly exchange your item within 30 days of delivery. Exchanges are subject to product availability.
How to Initiate a Return or Exchange
- Visit our website and log in to your account.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to complete your request.
Once your return is approved, you will receive instructions on how to ship your item back to us.
Refunds
After we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Non-Returnable Items
Certain items, such as final sale products or personalized items, cannot be returned or exchanged.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately so we can resolve the issue promptly.
For any further questions regarding returns or exchanges, please visit our Help Center.